Because each astrology consultation, prediction, report, or spiritual guidance session is prepared specifically based on the personal details and information submitted by the customer, our services involve significant time, expertise, and customized analysis.

For this reason, all purchases made through our platform are generally non-refundable. Once an order has been successfully placed, confirmed, or the requested service has begun or been completed, it cannot normally be canceled, refunded, or exchanged. We encourage all users to carefully review the selected service, pricing, and applicable terms before making a payment.

Despite our general no-refund policy, we recognize that exceptional circumstances may occur. A refund request may be considered in limited situations, including but not limited to:

• Duplicate or accidental payments made for the same order;
• Transaction failures resulting in an incorrect charge;
• Technical issues attributable to our platform that prevent the successful delivery of the purchased service;
• Any other circumstances that we determine, at our sole discretion, warrant a refund.

If you believe you qualify for a refund, you must contact our customer support team within three (3) calendar days of the payment date. Your request should include your order details, proof of payment, and a clear explanation of the reason for requesting a refund. Each request will be reviewed individually, and our decision shall be final.

By accessing or using our services, you acknowledge that you have read, understood, and accepted this Refund Policy. NATURESHADES TECHNOLOGY PRIVATE LIMITED remains committed to providing a transparent, fair, and reliable customer experience, and we will make every reasonable effort to resolve genuine concerns promptly and professionally.